Is Buzzshoppers.com a Secure Site?

You bet! Every single page at Buzzshoppers.com is encrypted using an extended validation SSL certificate and are protected by McAfee. This means that all communications between your computer and our server are secure. Additionally, our site is tested, scanned and certified daily to pass the McAfee Security Scan. You can conclude that our website is bullet-proof.

 

How do I place an order?

Simply choose the products you like most by clicking the ‘Add to cart’ button. Once you are finished shopping, head over to your shopping cart and proceed to your checkout page by following the instructions.

 

Where can I place an order from?
You can place an order from any country, worldwide.

 

Which currency will I be charged in?
We process all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.

 

Which locations do you deliver to?

We ship our items worldwide.

 

Will I have to pay customs?
For most countries you will not have to pay customs, but it depends on where are you located and if you order more than one item. BuzzShoppers has no control on your country’s custom charges and is not responsible for custom charges.

 

What types of payments are accepted?

We accept all major credit cards: Visa, Mastercard, Discover, American Express, PayPal, Stripe, & Apple Pay. All credit card information will not be stored and will be securely processed.

 

When is my credit card charged?

Your credit card is charged immediately after you place an order.

 

How do I cancel my order?

Please send us an email at support@BuzzShoppers.com within 8 hours after placing your order if you wish to cancel.

 

I messed up my delivery address, what do I do?

Not to worry. As long as you contact us within 2 hours of placing your order regarding the error in your address, we can change it for you. Just email us your full, correct address along with your order number at support@BuzzShoppers.com and we can update your details. Once an order has been sent out from our warehouse, changes to the order cannot be made.

 

How long will it take for my items to arrive?
Depending on the country of your residence, sometimes it can take as little as 5 days however, normally it takes between 2-7 weeks until you receive your order. Shipping times vary from product-to-product; based on demand and shipping location.

 

Do you offer free shipping?

We offer free shipping on all orders over $25 USD.

 

Can I track my order?

Yes. We provide you with a tracking number between 2-5 business days. You will receive an email notification, which includes the tracking number. If by any chance you can’t locate your tracking number, please check your spam folder first. If you believe you have not received one within that time frame, please contact us at support@BuzzShoppers.com.

 

I don’t like my item. Can I return it?

You can return your item within 14 days of receiving the item. For a refund, all returns must be in perfect condition, and the return postage must be paid by the customer. Please email us proof of postage for a refund.

 

Promotional, discounted, and free items are not eligible for returns.

For more information on returns, exchanges, and refunds, please read our refund policy.

 

My item is damaged, defective, or doesn't match the description. Can I return it?

If your item is damaged, defective, or doesn't match the description, you are eligible for a reshipment of the item or a full refund. To claim the reshipment or refund, please send us a clear photo of the item showing that it is damaged, defective, or doesn't match the description, via email at support@BuzzShoppers.com.

 

We are not responsible for damages caused by wear and tear, submergence into water, or sizing differences.

 

How long do refunds take?

Refunds take up to 14 working days, depending on the method you used to pay for your items.

Please email us immediately if you have not received your refund after 14 working days. If possible, please provide us with any screenshots of the transaction, as this will speed up our investigation.

 

If I enter my email address will you sell my information?

We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts. 

 

Got more questions?

Send us a message via email with your inquiries at support@BuzzShoppers.com